Terms & conditions

These terms apply to every order placed through The Pantry Curaçao. By placing an order you agree to them. The seller is:

1. What we do

We deliver food and drink to holiday villas and apartments on Curaçao and, where you wish, set it up before you arrive or during your stay. Products, prices and availability are shown in the shop at the time of ordering.

2. Ordering and payment

• All prices are in US dollars and include applicable taxes. Villa delivery and set-up are complimentary.
• Payment is taken in full at the time of ordering through our payment provider Stripe (cards, Apple Pay, Google Pay). We never see or store your card details.
• An order is confirmed once payment has succeeded and you have received our confirmation e-mail with your invoice.
• Invoices are issued by OSM Enterprises LLC and carry the prefix PANTRY.

3. Delivery

• Before arrival: we set everything up in your villa before your check-in time, coordinating access with the villa or its manager. Chilled items go in the fridge, sparkling wine on ice.
• During your stay: you choose a day within your stay and a two-hour window (10:00–12:00, 14:00–16:00 or 17:00–19:00). Orders close at 20:00 the day before delivery.
• If you booked through one of our partners, delivery may take place at the partner’s central reception point, from where the partner brings your order to your villa. This is shown before you pay.
• Please make sure the villa name, address, booking reference and dates you give us are correct; we rely on them for delivery and cannot be responsible for deliveries to an address you entered incorrectly.

4. Alcohol

Alcoholic drinks are sold only to persons of legal drinking age in Curaçao (18 years). By ordering alcohol you confirm that you and the persons who will consume it meet this requirement. We may ask for identification and may refuse delivery if we cannot verify it.

5. Changes, cancellations and refunds

• You can add to your order at any time during your stay through the links in our e-mails.
• Changes or cancellations are possible until 20:00 on the day before delivery by replying to your confirmation e-mail or via WhatsApp. After that, fresh items have been prepared and the order can no longer be cancelled.
• If an item is unavailable when we pack your order, we will offer a comparable alternative of the same category and price, or refund that item. Refunds go back to the original payment method.
• If anything is not as it should be, tell us within 24 hours of delivery and we will put it right or refund the item.

6. Partner referrals

Some villa rental companies refer their guests to us and receive a commission from us for orders placed through their link. This never affects the price you pay. Where applicable, the partner’s name is shown on the payment step (“Arranged with …”).

7. Liability

Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

8. Law and disputes

These terms are governed by the laws of the State of Florida, United States, without prejudice to mandatory consumer protection that applies where you live. We will always try to resolve any issue directly with you first.

9. Contact

Questions about an order or these terms: WhatsApp +5999 225 9572 or concierge@the-pantry.vip. See also our privacy policy and cookie policy.